All items purchased at Sourkrauts Onlineshop can be returned, within two weeks of receiving the product, without giving any reasons.
The period begins with the date of invoice and this instruction. During this period it is sufficient to send the product
The right of restitution (§ 312 IV BGB) exists excluding unsealed audio, video or software media or products which have been manufactured
according to customer specifications (for example products that need to be specially ordered). Payments made by the contractor within 5 working days
of receiving the returned products made by bank transfer to a customer account to be named in Germany.
The return must be sent to the business address ( See imprint).
Up to a value of 40 €, the return is at risk and expense of the customer. The return costs from an order of 40 € will be taken over by Sourkrauts Onlineshop. The return must be postage stamped properly. The postage costs for returning (based on the best possible shipping method of Deutsche Post AG) will be redeemed per bank transfer to an account that have to be named in Germany.
Do additional costs occur Sourkrauts Shop by insufficient postage for the return, they will be charged with any payments made by the customer.
Sourkrauts Onlineshop reserves a claim for compensation for damaged products extended. If the customer has any deterioration, loss or other impossibility, so he has to replace the reduction in value, § § 351 and 353 BGB shall not apply. The return of the merchandise must be in original packaging.
If this is not possible, the customer has to ensure a packaging that prevents damage to the product. The customer is liable for damage to the product which is due to poor packaging.
Unstamped products will be refused and returned to the customer promptly.
Obvious defects (in particular damages, wrong deliveries or deviations in quantity), shipping damage or other defects Sourkrauts shop must be informed immediately or at least within 14 calendar days in written form after receiving the product. The notification by email to info@Sourkrauts.de is sufficient.